Shipping Policy – Curtains

1. Order Processing

• All orders are processed within 1–3 business days after the order is confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once the order is processed, it will be prepared and handed over to the shipping partner for delivery.

2. Shipping Time

• Standard delivery usually takes 4–7 business days depending on the delivery location.
• Delivery times may vary during peak seasons, holidays, or due to unforeseen courier delays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before completing the order.
• In some cases, free shipping may be offered on selected products or promotions.

4. Order Tracking

• After the order is shipped, tracking details will be provided so the shipment can be monitored until delivery.

5. Delivery Issues

• If the package arrives damaged or opened, it is recommended to record photos or videos at the time of delivery and report the issue immediately.
• In case of incorrect address details provided by the customer, delivery delays or additional shipping charges may apply.

6. Delayed or Lost Shipments

• While every effort is made to ensure timely delivery, delays may occur due to courier issues, weather conditions, or other external factors.
• If the order appears lost in transit, assistance will be provided to investigate the shipment with the courier partner.

7. Incorrect Shipping Address

• Customers must ensure the shipping address is correct at the time of order placement.
• Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

8. Contact for Shipping Support

For any shipping-related questions or assistance, contact customer support at:

abc@gmail.com.